1. Return Policy
We accept returns for products that are damaged, defective, or incorrect upon delivery. If you receive a product that is not as described or has been damaged during shipment, please contact us immediately at [email protected] within 1-3 days of receiving the item. We will guide you through the return process.
To initiate a return, the following conditions must be met:
- The product must be unused and in its original packaging.
- All tags, labels, and original documentation must be included with the return.
2. Refund Policy
Refunds will only be issued if the product is found to be damaged or incorrect. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed and the amount will be refunded through the cash on delivery payment method.
Please note that refunds will only be processed once the returned item has been received and inspected. The refund will be issued in full for the product amount, excluding any shipping fees.
3. Exchanges
We do not offer direct exchanges. If you wish to receive a different product, we recommend returning the original product and placing a new order for the item you want.
4. Return Shipping
The customer is responsible for the return shipping costs unless the item received is damaged or defective. If the return is due to an error on our part, we will cover the return shipping cost.
5. Processing Time
Once we receive your returned item, it may take 1-3 days to process the return and issue a refund.
6. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us at [email protected]. We are happy to assist you.